Course Schedule
Round Table & Networking for MDLC Members & Sponsors
Friday, January 17, 2025
8:00 - 11:00am
Location: TBD
This round table discussion offers a unique opportunity for members to engage in open dialogue, share diverse perspectives, and collaborate on solutions to common challenges. By tapping into the collective knowledge of the group, we can all enhance our skills, stay updated on the latest trends, and ultimately provide better patient care. The collaborative spirit of round table discussions inspires innovation, encouraging members to think outside the box and tackle complex situations with confidence.
Sponsored by: TBD
CEUs: 3 contact hours
Included in 2025 MDLC membership
Dental Audits: Strategies for Successful Outcomes
presented by: Duane Tinker - “The Tooth Cop”
Tuesday, February 4, 2025
6:00pm - 8:00pm
VIRTUAL
Sponsored by: TBD
CEUs: 2.5 contact hours
Join us for an engaging and practical presentation designed to help dental professionals navigate the complex world of audits. You will be provided with the tools and strategies to evaluate the impact of audits on compliance and financial stability, mitigate audit risks by identifying common triggers, and develop effective team training on compliance protocols. You will learn how to conduct internal coding audits, improve claim documentation, and implement continuous compliance monitoring. Through real-life case studies and actionable insights, attendees will gain the knowledge to create robust audit avoidance strategies and respond effectively when audits occur, turning both successes and setbacks into valuable learning opportunities.
Included in 2025 MDLC membership
Non-Members: $35.00
Get Off the Team Turnover Wheel! Find, Hire and Retain an Amazing Team
presented by:
Kevin Henry
Tuesday, March 11, 2025
7:00 - 8:00pm
VIRTUAL
Sponsored by: TBD
CEUs: 1 contact hour
In practices across the country, dentists are struggling to find team members to fill vacant positions. We know the everyday value of the team to the success of the practice. From the hiring process to the everyday activities within your practice, your interactions with team members (and their interactions with patients) can be the difference between an efficient business and one that customers and employees avoid.
With 20 years experience consulting with dentists and teams, Kevin Henry will share the strategies and resources for attracting remarkable team members. Learn how to rise above the competition to hire well and the steps to building a practice culture that helps you retain a perfect-fit team long-term.
Included in 2025 MDLC membership
Non-Members: $35.00
Demystifying Patient Credit Balances & Unclaimed Property
Presented by: Kelly Druge, MDLC VP & Southern Maine Family Dental, Practice Administrator & Nichole Roberts, Southern Maine Family Dental, Assistant Practice Administrator
Friday, April 11, 2025
8:30 - 11:30am
Location: TBD
Sponsored by: TBD
CEUs: 3.0 contact hours
Do you have patient credit balances sitting on the patient ledger? Do you know that most states require you to report these funds to the State after a certain period of time? In this workshop, you will discover the foundation for identifying unclaimed funds, clarify the dates for patient notifications, and decipher the reporting process for the State of Maine. Leave the workshop with a clear understanding of how to approach your unclaimed property and a reporting process that meets 2025 deadlines!
Included in 2025 MDLC membership
Non-Members: $35.00
What’s HIPAA got to do with it? HIPAA Compliancy and How is it Linked to Responsible Marketing?
Presented by: Sarah Ruff Gibson, MBA, CDA, COA, CDIPC of SRG Training & Consulting
Friday, May 9, 2025
8:30 - 11:30am
Location: TBD
Sponsored by: TBD
CEUs: 3.0 contact hours
We will:
Discuss HIPAA and its history
Review the dental team member’s role in maintaining HIPAA and identify HIPAA breaches.
Discover how dental practices can protect HIPAA and themselves in the digital age.
Learn how to market and promote yourself, your practice, and your team with these guidelines.
Included in 2025 MDLC membership
Non-Members: $35.00
Coding for the Clinical Team
Presented by:
Colleen Huff, FAADOM
“Dental Insurance Coach”
Friday, October 3, 2025
8:00 - 11:00am
HYBRID / Location: TBD
Sponsored by: TBD
CEUs: 3 contact hours
In our digital age the clinical team is often responsible for entering the dental work completed in the operatories. Many Assistants and Hygienists are not given updated training in this area. This course will prepare, you, your hygienists, and your dental assistants with proper dental coding for the work they have done. You and your team will come away with an understanding of where to find the proper code for the work that has been done. There will also be an introduction to new codes and when to use them.
Included in 2025 MDLC membership
Non-Members: $35.00
Treatment Acceptance from the Patient’s Point of View
Presented by:
Lois Banta
Friday, November 7, 2025
8:30 - 11:30am
Location: Harborside Dental / York County Pediatrics, 1750 Post Rd. Well ME 04090
Sponsored by: TBD
CEUs: 3 contact hours
Presenting treatment plans to your patients can be challenging at best, especially when it comes to complicated dental procedures like removing and replacing a defective crown or bridge including proper home care to protect the investment. The doctor and the patient need to have clear communication guidelines in order for the patient to make an informed decision. This lecture will cover the roadmap for getting case acceptance and the crucial role the entire team plays.
Learn how the patient hand-off can make or break treatment acceptance, the importance of total care from diagnosis to scheduling, key communication skills for treatment acceptance, and understand the key drivers of patient motivation.
Included in 2025 MDLC membership
Non-Members: $35.00
